Frequently Asked Questions

Standard orders are dispatched within 5 working days. Customised orders may take 2–4 additional working days depending on the customisation selected.

Yes, we ship across India through our courier partners. Delivery timelines may vary based on your location and serviceability.

Once your order is shipped, tracking details will be shared with you through email or SMS. You can also use the Track Order option on the website.

We offer sizes across our available scrub ranges. Please refer to the size guide on the product page before placing your order.

You can check the size guide on the product page and compare it with your body measurements. If you are between sizes, we recommend choosing the larger size for comfort.

Yes, our scrubs are designed for healthcare professionals and daily clinical wear with comfort, mobility, and durability in mind.

Yes, you can add embroidery such as your name, department, logo, or specific customisation instructions on selected products.

No, embroidered or customised products are not eligible for return or exchange unless there is a manufacturing defect.

Embroidered orders may take 2–4 additional working days depending on the customisation selected.

You can request a return or exchange within 7 days of delivery for all non-customised orders, provided the item is unused, unwashed, and has its tags intact.

You can submit a request through the Return & Exchange page on our website. Our team will review the request and guide you through the next steps.

Embroidery products, used or washed items, products without tags, and sale-event orders are not eligible for return. Sale-event orders can only be exchanged as per policy.